HandleKrypto is owned and operated by Balder Solutions AS, Company registration number 921 711 425, and is developed by We Program IT (OS IT Programming AS), company registration number 921 074 077. Balder Solutions AS will be referred to as “HandleKrypto”, “us” or “we” in this privacy statement.
What personal data we collect and why we collect it
When you contact HandleKrypto using the contact form, the information that we request is stored in the contact form. Your question lets us answer it as soon as we see it and we must have your contact information to answer your question. This information is also stored by email.
If you contact HandleKrypto using the chat on the website, we will store the chat log/history, along with your user name, IP address, browser, and the Web pages you are on or moving to. This gives us better opportunity to help the customer with various issues and faster than otherwise. Furthermore, the information is used to analyze how our customer service workers handle customer support and how you experience customer support.
- To enable certain features of the system.
- Improve the security of your user account.
- Provide insight into user behaviour for user experience improvement.
If you have an account and log-in to this site, we will create a temporary cookie to determine if your browser supports the use of this. This cookie does not contain any personal information and disappears as soon as you close your browser.
When you log in, cookies are created that store your login information and choices you have made about how content is displayed. Cookies with login information expire after two days, while those with display options last for one year. If you log out of your account, these cookies will disappear.
We use industry-standard analytics tools for analyzing visitors, and these tools can set cookies in your browser to provide insights into user behaviour when using the website. The data processor collects, through the Google Analytics analysis tool, into de-identified visitor information. The purpose of this is to develop statistics that are used to improve and further develop the information provision and service provided. Examples of what the statistics are used for are: information on how many people visit different pages, how long the visit lasts, what websites users come from and what browsers are used.
Block and delete cookies
If you do not want cookies to be set when you visit the website, you can change this in your browser settings. For more information, see the documentation for your browser. Note that if you turn off the possibility the website has to set cookies it can affect the user experience as well that some features of the site will not work.
You can also delete existing cookies in your browser. See your browser’s documentation for more information on how to do this.
Embedded content from other web sites
The website may include embedded content (e.g. Videos, photos, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the site from which the embedded content originates.
When you use content from other websites, you accept all terms and conditions of these such as privacy, anti-money laundering, customer information (KYC) and what and how those websites store personal data about you. We advise you to check their privacy policies before using these services. We are not responsible for their use and collection of personal data.
Links to external websites
Our website contains links to external websites. The owners of these Web sites may collect data about you. We advise you to check their privacy policies before visiting them. We are not responsible for their use and collection of personal data.
Who we share your information with
Personal data is only shared if there is a valid basis for it. In the event of a very large suspicion of criminal activity or on request, we are legally required to provide information to the Økokrim. Furthermore, we may provide information to external services according to your permission.
In order to use your data effectively and to provide you with the best services, it is necessary to send information to third parties in some cases. These third parties have separate and independent privacy policies. HandleKrypto is not responsible for the content and activities of the associated services. Nevertheless, we want to protect the integrity of the services we provide and welcome feedback in these areas.
How long we keep information about you
Your personal data is stored for as long as necessary for the purpose or as long as required by law. The accounting, posting, filing, laundering, and reporting obligations affect how long we will have to store your information.
The site’s administrators can view and edit this information.
Your rights in respect of information we have about you
If you have an account on this site or have left comments, you can request an export file containing the personal information we hold about you. This includes all the data you have given us. You may also request that we amend or delete all personal data we have about you. This does not include information we are required to store for administrative, legal or security reasons.
If you want insight into information HandleKrypto has about you, or if you have any questions or input regarding our processing of personal data, you can contact the data controller at HandleKrypto or send an email to [email protected]
How we protect your personal information
Information security is taken seriously. We ensure that your personal data is secure by technical and other measures. We do additional measures to prevent change, loss or misuse.
Only those in need of your personal data will be able to access them. The information is processed in any case confidentially.
Our data leak routines
If a data leak occurs, we are required by law to inform you. We will provide such information as soon as possible after we have resolved the problem that caused the leak and consider it safe to publish this. This is to prevent any further leakage. In any event, you will receive information as soon as possible from us about a leak.